One on One Policies

 

 

SIGN UPS
We encourage ALL Sign Ups for events to be done on our website. 
Payment is due UPON sign up.
Online Payment: We accept Amex, Visa, Master Card, Discover & Paypal
Payment In Person: Above credit cards, cash or check ($20 fee for returned checks)
Payment Plan: All payments on the payments plan will be charged to the original Credit Card used to purchase.

CANCELLATIONS
Once you have paid for your event, your seat is secure. Should you need to cancel your participation, you have until MIDNIGHT on the Cancellation Date listed on each event to cancel and you will receive a full CREDIT for the amount of the event back into your One on One account. You may use this credit on One on One events of equal or lesser value.  These funds do not expire.

Once the CANCELLATION DATE of the event (class, session or other) has passed, you can no longer cancel out to receive CREDIT and we cannot be asked to find you a replacement.  In the event One on One must cancel a class or session, the funds for sessions will be credited back as SESSION BUCKS and classes will be credited into your One On One BANK. In the event One on One must use the class' Hold Date, the actor remains responsible for that date.

ONE ON ONE IS UNABLE TO GIVE REFUNDS UNDER ANY CIRCUMSTANCES.

RECEIPTS
Receipts for all paid events may be found in your online account. After you log in, click on My Account and then “My Orders.” You will see the event, the dates of the events and the cost for your records. It is your responsibility to print out your own receipts for all events taken at One on One.

CONFIRMATIONS
When you sign up and pay for any event, a confirmation email is automatically sent as a courtesy. If you did not receive a courtesy confirmation email as a result of spam trafficking or other reasons, you are still responsible for your registration and timely attendance to the event. All of your events are on the My Account page under the heading MY ACTIVITY. IF YOU DO NOT SEE THE EVENT UNDER "MY ACTIVITY" IT MEANS THE ORDER DID NOT GO THROUGH, AND YOU MUST CONTACT THE OFFICE IMMEDIATELY.

SUBSTITUTIONS
You have the option of finding a One on One member to fill your spot if you are unable to attend for Sessions only. One on One is not responsible if you are unable to find a substitute.

PRIVATE APPOINTMENTS / CLASSES
You must arrive 20 minutes before your scheduled appointment time or class start time and be prepared to stay for up to an hour after your appointment time or class end time in case of any potential delays. We will always do our best to fully inform our members about what to expect and prepare, however please note that class and Session structure and format is always subject to change.

MEMBERSHIP
One on One values our members' active involvement and participation at our studios. If a member has not been active after 3 years, One on One has the right to close their membership account. Once an inactive member's account is closed, that  former member would be required to re-audition for membership and pay any and all registration fees.

CLASS VIDEOS
While One on One is proud to uniquely offer a video upload of your in class work,  we cannot always ensure that technical difficulties will not occur.  We try our best to get your video links to you in a clear and timely manner, but we are not to be held responsible for events that may disrupt our ability to do so. These videos are provided as a courtesy, and we hope that you use them as a tool for reveiwing your work. If you choose to promote these videos in a public forum, please do so with discretion and make sure you get the approval of guests, actors, or anyone else that may be featured or named in the video.

SECURITY
One on One NYC stores all user information in secure databases protected via a variety of access controls. Access controls include: password protection, electronic firewalls and data encryption. SSL encryption is used to protect all personal and financial information, and credit card information is not stored on a Web-enabled server. This data is accessed only for purposes specified in our privacy policy.

PRICING
One On One employs a Flexible Pricing system for all of our classes, sessions, and intensives. This means that a class price may change to respond to the demands of our consumers. In general, prices will be raised as we approach the event date, so it's in the actors' best interest to sign up for an event as early as possible.

FINANCIAL INFORMATION
One on One NYC will protect any personal financial information that you share with us. If you make a purchase on-line, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties.

FREE SESSION CARDS - POLICIES & RESTRICTIONS
1. Applies to Sessions with values up to $40
2. Card must be punched AT the current Session only. 
3. Cards expire 6 months from the day you received it. (This means you must turn in your card for redemption BEFORE the 6 month date.)
4. Free Sessions will be redeemed based on availability.
5.  You cannot be placed in a Free Session you are already signed-up for.
6. Cards are non-transferable
7. Cards cannot be replaced or punched retroactively.
 If you lose it – it’s gone.

LA  CANCELLATIONS
In case of emergency, you may cancel out of LA events 10 days prior to the start of the event and receive One on One credit for the cost of the event in accordance to LA Labor Law Sections 1701-1705.   One on One is bonded in the State of California: #70978001

SUCCESS STORIES
As a member, you automatically give One on One NYC permission to celebrate your successes! We may use your name, headshot, and any quotes and success stories that occur through your involvement at One on One.  If you wish to have your success stories removed from our system, please request via writing by emailing: info@oneononenyc.com.  It may take up to 10 business days to remove your information.

  

Please understand that our workshops and classes are not job interviews or auditions. The presence of an industry guest is neither a guarantee nor a promise of employment, and such contact as you may have with a guest in a workshop rarely results in any further contact with that person. All workshop companies are prohibited by law from offering or attempting to obtain auditions or employment for you. ** It is the law for all talent training services, of which workshops are a part, to be bonded with the Labor Commissioner of the City of Los Angeles. This seminar or class is for educational purposes only and will not secure or provide opportunity for employment in the field or representation by an agent.