One on One NYC / Next Level Studios LA Policies
IF MEMBERS VIOLATE THE POLICIES LISTED ON THIS PAGE, ONE ON ONE RESERVES THE RIGHT TO TERMINATE THEIR MEMBERSHIP AT ANY POINT TIME, AT THE DISCRETION OF MANAGEMENT.
ONE ON ONE / NEXT LEVEL IS UNABLE TO GIVE REFUNDS UNDER ANY CIRCUMSTANCES.
We value each and every one of our members, so in order to be fair to all, we do not make individual exceptions to our policies.
COVID-19 POLICIES, DISCLAIMER, & RELEASE
CLICK HERE to view our Policies, Disclaimer, & Release pertaining to COVID-19.
Once you have paid for your event, your seat is secure. Should you need to cancel your participation, you have until MIDNIGHT on the Cancellation Date listed on each event to log into your account and cancel yourself out. You will receive a full CREDIT for the amount of the event back into your One on One account. You may use this credit on One on One events of equal or lesser value. These funds do not expire.
It is your responsibility to log into your account and cancel yourself out. You do not need to call the office or email us to cancel out.
Once the CANCELLATION DATE of the event (class, session or other) has passed, you can no longer cancel out to receive CREDIT and we cannot be asked to find you a replacement, including a booking. In the event One on One must cancel a class or session, the funds will be credited into your One on One / Next Level BANK as credit to use towards future events. There are no refunds under any circumstances. We value ALL our members, but we do not make exceptions to our policies no matter how compelling the reason.
In the event One on One must use the class’ designated Hold Date as listed on the class page, the actor remains responsible for that date. If you are unable to attend the hold date, One on One will NOT credit you under any circumstances.
If you miss one class in a multi week class, we do not offer any kind of credit, including partial credit. Once the cancel deadline has passed, you cannot recieve a credit or partial credit for a class.
One on One does not pro-rate the cost of our multi week classes.
One on One does not allow makeup classes or self-tapes in lieu of missed class. Even if you approach the industry member directly, One on One does not allow, permit, or facilitate self-taping or makeup classes.
You do however have the option to find a One on One member to purchase your spot. We would perform a “Spot Swap” and all financial transactions would take place between the actors. *Spot Swaps cannot be performed if you still owe a remaining balance for the class. And spot swaps can only be performed with current One on One members* IF sides have already been assigned, the member replacing you as part of a spot swap must use those same sides.
If One on One or an industry member (casting director, agent, manager, filmmaker, etc.) needs to cancel a class or event for any reason, the amount you paid for the event will be returned to your One on One Bank respectively. There will be no credit card refunds under any circumstance.
If you have any concerns or questions about a credit card charge, please email us at email@example.com and wait 48 business hours for an explanation (Mon-Fri).
Any contact to the credit card company to revoke the class payments (card chargeback) will guarantee the immediate & permanent termination of your One on One / Next Level account. If a credit card chargeback is performed, membership will be immediately & permanently terminated and possibly taken to small claims court. One on One / Next Level has the right to permanently terminate any membership at any time.
We encourage ALL Sign Ups for events to be done on our website.
Payment is due UPON sign up.
Online Payment: We accept AmEx, Visa, Master Card, & Discover.
Payment In Person: Above credit cards. **WE DO NOT ACCEPT CASH OR CHECK**
Payment Plan: All scheduled payments on the payments plan will be charged to a card on file.
PLEASE NOTE: IF YOU SIGN UP FOR A CLASS ONE TO TWO DAYS BEFORE IT BEGINS AT WHICH POINT SIDES MAY HAVE ALREADY BEEN ASSIGNED, THEN PLEASE BE SURE TO EMAIL INFO@ONEONONENYC.COM SO THAT WE CAN CONTACT THE INSTRUCTOR ON YOUR BEHALF TO ASSIGN YOU SIDES!
One on One / Next Level Credit
The credit in your One on One / Next Level account will not be returned to your credit card for any reason. There are no “cash outs”.
One on One / Next Level credit never expires and you can use this for events in the future or gift it to another One on One actor.
One on One can seek alternative forms of payment for outstanding balances. If this occurs, One on One will notify the member and a receipt copy will be accessible in the member’s account portal. Until alternative payments are made to clear the outstanding balance, One on One reserves the right to freeze, suspend, or terminate membership.
Repeated instances of outstanding balances or unpaid events will result in the permanent revocation of membership.
Receipts for all paid events may be found in your online account. After you log in, click on My Account and then “My Orders.” You will see the event, the dates of the events and the cost for your records. It is your responsibility to print out your own receipts for all events taken at One on One.
When you sign up and pay for any event, a confirmation email is automatically sent as a courtesy. If you did not receive a courtesy confirmation email as a result of spam trafficking or other reasons, you are still responsible for your registration and timely attendance to the event. All of your events are on the My Account page under the heading SIGNUPS. IF YOU DO NOT SEE THE EVENT UNDER “MY ACTIVITY” IT MEANS THE ORDER DID NOT GO THROUGH, AND YOU MUST CONTACT THE OFFICE IMMEDIATELY.
We will always do our best to fully inform our members about what to expect and prepare, however please note that class and Session structure and format is always subject to change.
Class and Session length are dependent upon the discretion of the casting director, agent or manager.
One on One will always strive to present the most current, accurate information on an industry professional’s current projects and affiliations. However, it is the nature of the industry that casting professionals are freelance workers and jump from project to project + office to office on a regular basis. There may be certain situations where a casting professional restricts us on what we are able to reveal in marketing for their class.
One on One highly encourages members to do research on an industry professionals credits, previous projects, and experience and utilize that information as a basis for signing up for a class.
You MUST arrive 20 minutes before your scheduled appointment time start time and be prepared to stay for up to an hour after your appointment end time in case of any potential delays. If you are late and miss your appointment time, you risk losing your spot and One on One will NOT credit you.
INDUSTRY PANELISTS ARE SUBJECT TO CHANGE
The lineup of industry professionals scheduled to attend an Industry Panel or Showcase is always subject to change. This is clearly notated on the event page. Please DO NOT sign up for an industry panel or showcase expecting the lineup to be locked in. No credit or cancellation deadline exceptions will be granted because you “had only wanted to meet one of the panelists and do not care about the others”.
The event page is always updated in real-time with any changes to the lineup. It is your responsibility to check the event page on your account under “Signups”.
From time to time, a bonus panelist is added by One on One / Next Level or because a panelist wants to bring their colleague along to participate. A bonus panelists’ contact information will always be added to the event page.
You MUST have a reliable internet connection in order to have the optimal experience. One on One will NOT credit you if your class experience is affected by internet or technical issues on your end.
The Zoom link for each class is sent out approximately 6 hours beforehand. It is your responsibility to make sure you have the link and to reach out to One on One PRIOR to the start of class if you have not received it. Please be sure to check your Inbox, Promotions, and Spam folders.
If you sign up for an Online Class the day of, you must email firstname.lastname@example.org so you can be sent the Zoom link for the class.
One on One is proud to offer our online classes with casting directors in both NYC & Los Angeles. The start time of the class along with the respective time zone is listed clearly on the class page. It is your responsibility to mark your calendars accordingly. One on One will NOT credit you if you did not take the time zone of the class into account.
One on One values our members’ active involvement and participation at our studios. If a member has not been active after 3 years, One on One has the right to close their membership account. Once an inactive member’s account is closed, that former member would be required to re-audition for membership and pay any and all registration fees.
While One on One is proud to uniquely offer a video of your in-class work, occasionally technical difficulties do occur, and as a result, you may not receive a video for that particular event. We try our best to get your video links to you in a clear and timely manner, but we are not to be held responsible for events that may disrupt our ability to do so. These videos are provided as a courtesy, and we hope that you use them as a tool for reviewing your work.
It is not permitted for our members to post their class video recordings on the internet. We will contact you and ask you to take videos down that have been posted anywhere on the internet and have the right to terminate your membership if you do not comply. Our Casting Director instructors often assign material from TV episodes or films that have yet to have been released, and have to deal with serious repercussions when material ends up on Youtube that shouldn’t be there. Please be respectful and smart about your video footage, and use it only for your personal educational use.
Please note: Although on-camera classes are recorded, sometimes technical issues do occur. As that is the case, we consider the videos to be a courtesy and not a guaranteed result of taking class. Thank you for your understanding.
One on One NYC / Next Level Studios LA will provide a reader from our carefully screened reader list for any event that requires one. Members are NOT allowed under any circumstance to bring their own reader. This applies to any event, whether in-person or online.
NATURE OF ARTISTIC & PROFESSIONAL TRAINING
One on One is proud to offer our membership access to artistic, professional, & networking opportunity via our roster of industry professionals & instructors. Professional artistic training in a classroom setting is inherently “an art” and not a mathematical science. With the goal of advancing every student in their professional development, instructors are given leeway and discretion to tailor their adjustments/feedback to the individual student.
Both One on One & our industry instructors provide every student opportunity/growth with an emphasis on quality over quantity: One on One will NOT credit you for reasons such as “another actor’s assigned scene was longer than mine” or “another actor was asked to do their scene more times than myself”.
One on One believes in the value of actors receiving honest, direct, & sometimes blunt feedback from industry professionals on the competitiveness of their work & presentation. One on One will NOT credit you if you disagree with an instructor’s feedback or find it to be overly critical.
If a member displays that they are not ready to receive real-world feedback from the industry, One on One management reserves the right to revoke your membership.
One on One NYC / Next Level Studios LA allows each of our industry instructors to run their classes with professional discretionary liberty regarding length & duration of class (within the boundaries set by the studio). As professional artistic training in a classroom setting is “an art” and not a mathematical science, we do not set a minimum or maximum amount of time for the length of the class. Class length can vary not only by the individual instructor but can also be affected by numerous factors including scene work, student questions, as well as absentees.
PREFERRED CONTACT METHOD
As an administrative courtesy, One on One will obtain the instructor’s “preferred contact method” and provide it to students via the class page at the conclusion of class. One on One events are for educational purposes only. While networking & professional relationships can naturally arise, on-going access to the instructor is NOT a guaranteed part of the experience.
It is up to the discretion of the industry instructor to provide a preferred contact method. They may opt not to provide a follow up contact method. Communication & access to the instructor after the conclusion of the class is not guaranteed, arranged, or included by One on One when you sign up for an event.
One On One employs a Flexible Pricing system for all of our classes, sessions, and intensives. This means that a class price may change to respond to the demands of our consumers. In general, prices will be raised as we approach the event date, so it’s in the actors’ best interest to sign up for an event as early as possible. One on One will NOT credit you due to price changes made for a class you are signed up for.
PAYMENT PLAN FOR CLASSES & SPECIAL PROGRAMS
**PLEASE NOTE: If you choose to sign up for a class or special program payment plan (for those events which are applicable), you must have a saved credit card on file and the scheduled payments will be taken from that credit card. One on One account credit will not be applied to scheduled payments when you sign up for an automatic payment plan on the website.**
If you wish to apply One on One account credit to an upcoming scheduled payment, you must email us at email@example.com. This cannot be done retroactively after the scheduled payment has been successfully processed.
To change an upcoming scheduled payment method to a new credit card, you must add the card to your account (Login and click on “Payments”) and email us at firstname.lastname@example.org.
Should you wish to pay for part of a class or special program with One on One credits, please choose to pay for the class in full. You may then immediately pay the remaining balance with a credit card.**
If full payment is not received on the final pay date for the class or special program, you risk losing your spot in that class.
WEB HOSTING FEE
Web Hosting Fee of $1 per credit card transaction covers the costs of webpage hosting, casting notices access and being displayed on our casting database service which allows our industry professionals to get in contact with you. For multiple payment events the $1 Web Hosting Fee is charged one time and it is not applied when using credit or session bucks when paying total amount for events.
One on One NYC will protect any personal financial information that you share with us. If you make a purchase on-line, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties.
As a member, you automatically give One on One NYC & Next Level Studios LA permission & consent to celebrate your successes. We may use your name, headshot, and any quotes and success stories that occur through your involvement at One on One / Next Level.
One on One / Next Level’s staff regularly photograph our programming events both In-Person and Online. As a member participating in our programming events, you automatically give One on One NYC & Next Level Studios LA permission & consent to utilize photography & video footage from our studio in marketing, promotional, & social media platforms.
As long as public transportation is available via Metro North, MTA, NJ Transit Etc, we will be holding all scheduled events unless otherwise noted.
We do not issue weather related refunds.
As space is limited at our facility, we kindly request that you do not bring any pets, babies, children, or any guests of yours who are not One on One NYC / Next Level Studios LA members.
Behavior Towards Staff
One on One staff works tirelessly to deliver the best experience possible to our membership.
Behavior that is abusive, disrespectful, lecturing, threatening, attacking, vile, or otherwise unbecoming towards staff will result in your membership being revoked immediately. No exceptions will be made for outbursts from “bad days”.
Zero tolerance will also apply with regards to unbecoming behavior towards readers or any member of the One on One / Next Level community.
Please understand that our workshops and classes are not job interviews or auditions. The presence of an industry guest is neither a guarantee nor a promise of employment, and such contact as you may have with a guest in a workshop rarely results in any further contact with that person. All workshop companies are prohibited by law from offering or attempting to obtain auditions or employment for you. ** It is the law for all talent training services, of which workshops are a part, to be bonded with the Labor Commissioner of the City of Los Angeles. This seminar or class is for educational purposes only and will not secure or provide opportunity for employment in the field or representation by an agent.
IF ACTORS VIOLATE THE POLICIES LISTED ON THIS PAGE, ONE ON ONE / NEXT LEVEL RESERVES THE RIGHT TO TERMINATE THEIR MEMBERSHIP AT ANY POINT TIME, AT THE DISCRETION OF MANAGEMENT.
One on One / Next Level maintains the right of final interpretation on any topics not covered by this page.
We value each and every one of our members, so in order to be fair to all, we do not make individual exceptions to our policies.