One on One Policies
ONE ON ONE IS UNABLE TO GIVE REFUNDS UNDER ANY CIRCUMSTANCES.
Once you have paid for your event, your seat is secure. Should you need to cancel your participation, you have until MIDNIGHT on the Cancellation Date listed on each event to log into your account and cancel yourself out. You will receive a full CREDIT for the amount of the event back into your One on One account. You may use this credit on One on One events of equal or lesser value. These funds do not expire.
It is your responsibility to log into your account and cancel yourself out. You do not need to call the office or email us to cancel out.
Once the CANCELLATION DATE of the event (class, session or other) has passed, you can no longer cancel out to receive CREDIT and we cannot be asked to find you a replacement, including a booking. In the event One on One must cancel a class or session, the funds for sessions will be credited back as SESSION BUCKS and classes will be credited into your One On One BANK.
In the event One on One must use the class’ designated Hold Date as listed on the class page, the actor remains responsible for that date. If you are unable to attend the hold date, One on One will NOT credit you under any circumstances.
If you miss one class in a multi week class, we do not offer any kind of credit, including partial credit. Once the cancel deadline has passed, you cannot recieve a credit or partial credit for a class.
One on One does not pro-rate the cost of our multi week classes.
One on One does not allow makeup classes or self-tapes in lieu of missed class. Even if you approach the industry member directly, One on One does not allow, permit, or facilitate self-taping or makeup classes.
You do however have the option to find a One on One member to purchase your spot. We would perform a “Spot Swap” and all financial transactions would take place between the actors. *Spot Swaps cannot be performed if you still owe a remaining balance for the class. And spot swaps can only be performed with current One on One members* IF sides have already been assigned, the member replacing you as part of a spot swap must use those same sides.
If an industry member (casting director, agent, manager, filmmaker, etc.) needs to cancel his or her class, for any reason, the amount you paid for the event will be returned to your One on One Bank or Session Bucks respectively. There will be no credit card refunds under any circumstance.
If you have any concerns or questions about a credit card charge, please email us at email@example.com and wait 48 business hours for an explanation (Mon-Fri). Any contact to the credit card company to revoke the class payments will risk losing your One on One account. One on One will attempt to address causation for credit card charges revoked however if you do not resolve the charges revoked promptly, then One on One has the right to terminate any membership at any time. If One on One observes a pattern of credit card charges revoked, then your account will be terminated immediately and possibly taken to small claims court.
We encourage ALL Sign Ups for events to be done on our website.
Payment is due UPON sign up.
Online Payment: We accept Amex, Visa, Master Card, Discover & Paypal
Payment In Person: Above credit cards ($20 fee for disputed credit cards)
Payment Plan: All payments on the payments plan will be charged to the original Credit Card used to purchase.
PLEASE NOTE: IF YOU SIGN UP FOR A CLASS ONE TO TWO DAYS BEFORE IT BEGINS AT WHICH POINT SIDES MAY HAVE ALREADY BEEN ASSIGNED, THEN PLEASE BE SURE TO EMAIL INFO@ONEONONENYC.COM SO THAT WE CAN CONTACT THE CASTING DIRECTOR ON YOUR BEHALF SO THAT YOU ARE ASSIGNED SIDES AS WELL.
One on One Bank Credit
The credit in your One on One Bank and or Session Bucks will not be returned to your credit card for any reason. The One on One credit never expires and you can use this for events in the future or gift it to another One on One actor.
One on One can seek alternative forms of payment for outstanding balances. If such events occurs, One on One will notify its member and an receipt copy is accessible under your account. Until alternative payements are made One on One can freeze member’s account.
Receipts for all paid events may be found in your online account. After you log in, click on My Account and then “My Orders.” You will see the event, the dates of the events and the cost for your records. It is your responsibility to print out your own receipts for all events taken at One on One.
When you sign up and pay for any event, a confirmation email is automatically sent as a courtesy. If you did not receive a courtesy confirmation email as a result of spam trafficking or other reasons, you are still responsible for your registration and timely attendance to the event. All of your events are on the My Account page under the heading MY ACTIVITY. IF YOU DO NOT SEE THE EVENT UNDER “MY ACTIVITY” IT MEANS THE ORDER DID NOT GO THROUGH, AND YOU MUST CONTACT THE OFFICE IMMEDIATELY.
We will always do our best to fully inform our members about what to expect and prepare, however please note that class and Session structure and format is always subject to change.
Class and Session length are dependent upon the discretion of the casting director, agent or manager.
One on One will always strive to present the most current, accurate information on an industry professional’s current projects and affiliations. However, it is the nature of the industry that casting professionals are freelance workers and jump from project to project + office to office on a regular basis. There may be certain situations where a casting professional restricts us on what we are able to reveal in marketing for their class.
One on One highly encourages members to do research on an industry professionals credits, previous projects, and experience and utilize that information as a basis for signing up for a class.
You MUST arrive 20 minutes before your scheduled appointment time start time and be prepared to stay for up to an hour after your appointment end time in case of any potential delays. If you are late and miss your appointment time, you risk losing your spot and One on One will NOT credit you.
You MUST have a reliable internet connection in order to have the optimal experience. One on One will NOT credit you if your class experience is affected by internet or technical issues on your end.
The Zoom link for each class is sent out approximately 6 hours beforehand. It is your responsibility to make sure you have the link and to reach out to One on One PRIOR to the start of class if you have not received it. Please be sure to check your Inbox, Promotions, and Spam folders.
If you sign up for an Online Class the day of, you must email firstname.lastname@example.org so you can be sent the Zoom link for the class.
One on One is proud to offer our online classes with casting directors in both NYC & Los Angeles. The start time of the class along with the respective time zone is listed clearly on the class page. It is your responsibility to mark your calendars accordingly. One on One will NOT credit you if you did not take the time zone of the class into account.
One on One values our members’ active involvement and participation at our studios. If a member has not been active after 3 years, One on One has the right to close their membership account. Once an inactive member’s account is closed, that former member would be required to re-audition for membership and pay any and all registration fees.
While One on One is proud to uniquely offer a video of your in-class work, occassionally technical difficulties do occur, and as a result, you may not receive a video for that particular event. We try our best to get your video links to you in a clear and timely manner, but we are not to be held responsible for events that may disrupt our ability to do so. These videos are provided as a courtesy, and we hope that you use them as a tool for reviewing your work.
It is not permitted for our members to post their class video recordings on the internet. We will contact you and ask you to take videos down that have been posted anywhere on the internet and have the right to terminate your membership if you do not comply. Our Casting Director instructors often assign material from TV episodes or films that have yet to have been released, and have to deal with serious repercussions when material ends up on Youtube that shouldn’t be there. Please be respectful and smart about your video footage, and use it only for your personal educational use.
Please note: Although on-camera classes are recorded, sometimes technical issues do occur. As that is the case, we consider the videos to be a courtesy and not a guaranteed result of taking class. Thank you for your understanding.
One On One employs a Flexible Pricing system for all of our classes, sessions, and intensives. This means that a class price may change to respond to the demands of our consumers. In general, prices will be raised as we approach the event date, so it’s in the actors’ best interest to sign up for an event as early as possible.
*If you choose to sign up for a class payment plan (for those classes which are applicable), please note, that you must have a saved credit card on file and the payment will be taken from that credit card. One on One BANK money will not be applied when you sign up for an automatic payment plan on the website.*
Full payment is always due the day before the start of the class. If full payment is not received the day before a class, you risk losing your spot in that class.
One on One NYC will protect any personal financial information that you share with us. If you make a purchase on-line, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties.
FREE SESSION CARDS – POLICIES & RESTRICTIONS
1. Applies to Sessions with values up to $30
2. Card must be punched AT the current Session only.
3. Cards expire 6 months from the day you received it. (This means you must turn in your card for redemption BEFORE the 6 month date.)
4. Free Sessions will be redeemed based on availability.
5. You cannot be placed in a Free Session you are already signed-up for.
6. Cards are non-transferable
7. Cards cannot be replaced or punched retroactively.
If you lose it – it’s gone.
As a member, you automatically give One on One NYC permission to celebrate your successes! We may use your name, headshot, and any quotes and success stories that occur through your involvement at One on One. If you wish to have your success stories removed from our system, please request via writing by emailing: email@example.com. It may take up to 10 business days to remove your information.
As long as public transportation is available via Metro North, MTA, NJ Transit Etc, we will be holding all scheduled events unless otherwise noted.
We do not issue weather related refunds.
IF ACTORS VIOLATE THE POLICIES LISTED ON THIS PAGE, ONE ON ONE RESERVES THE RIGHT TO TERMINATE THEIR MEMBERSHIP AT ANY POINT TIME, AT THE DISCRETION OF MANAGEMENT.
As space is limited at our facility, we kindly request that you do not bring any pets, babies, or children.
Please understand that our workshops and classes are not job interviews or auditions. The presence of an industry guest is neither a guarantee nor a promise of employment, and such contact as you may have with a guest in a workshop rarely results in any further contact with that person. All workshop companies are prohibited by law from offering or attempting to obtain auditions or employment for you. ** It is the law for all talent training services, of which workshops are a part, to be bonded with the Labor Commissioner of the City of Los Angeles. This seminar or class is for educational purposes only and will not secure or provide opportunity for employment in the field or representation by an agent.